Training & Support
We Do Not Sell Devices and Disappear.
Every Synova system comes with hands-on clinical training, on-site onboarding, ongoing technical support, and practical business guidance. A device without proper support is just expensive furniture.
Your Onboarding Journey
What Happens Before, During, and After Purchase
Every clinic gets a structured onboarding process designed to get you treating patients confidently and generating revenue quickly. This is what separates Synova from companies that ship a device and move on.
Consultation & Fit
We evaluate your practice, patient base, and goals to confirm the right system before you make a commitment.
Delivery & Installation
Professional installation at your clinic. We set up the device, configure settings, and verify everything is calibrated and ready.
Hands-On Clinical Training
On-site training for your providers and staff, covering device operation, treatment protocols, patient selection, and safety.
Launch & Growth Support
Treatment pricing, menu setup, and marketing resources to help you start generating revenue from the first week.
Clinical Education
Training That Covers the Full Picture
Because we carry only four purpose-built aesthetic systems, our training goes deeper than what most distributors can offer. We do not rush through a checklist. We stay until your team is confident with the device, the protocols, and the patient conversations.
After the Sale
Support That Does Not Have an Expiry Date
The relationship between Synova and your clinic does not end at delivery. Here is what ongoing support looks like in practice.
Technical Support
Canadian-based technical support for troubleshooting, maintenance questions, and device issues. You reach our team directly, not a call centre.
Continuing Education
Updated protocols, advanced technique sessions, and refresher training as new staff join your team or your practice grows.
Warranty & Maintenance
Comprehensive warranty coverage and preventive maintenance programs to protect your investment and minimize downtime.
Business Growth Guidance
Revenue planning, treatment pricing strategy, and marketing resources to help you maximize the return on your investment.
Protocol Library
Access to our treatment protocol library, including patient selection criteria, parameter guidelines, and pre/post care instructions.
Compliance Support
Guidance on Canadian regulatory requirements, safety documentation, and best practices for maintaining compliance in your practice.